Faqs

Welcome to the Trendtome FAQ page! We’ve compiled answers to some of the most common questions our customers have. If you don’t find the answer you’re looking for, feel free to contact us directly.

1. What products do you offer?

We specialize in high-quality Stanley Cups, Tumblers, and other durable drinkware designed to help you stay hydrated while on the go. Our products come in a variety of sizes, colors, and styles to suit your needs and preferences.

2. Do you offer free shipping?

Yes! We offer free delivery on all orders within the UAE and KSA. No hidden charges or additional fees for shipping!

3. How long will it take to receive my order?

  • Handling Time: Orders are processed within 3 to 4 business days.

  • Transit Time: Once your order is shipped, delivery typically takes 3 to 7 business days, depending on your location within the UAE or KSA.

4. Can I track my order?

Yes! Once your order has been shipped, you will receive an email with your tracking number, so you can monitor the progress of your delivery.

5. Do you accept returns?

Yes, we offer a 14-day return policy from the date of delivery. To be eligible for a return, the product must be unused, undamaged, and in its original packaging. For more details, please refer to our Refund Policy.

6. How can I initiate a return or exchange?

To initiate a return or exchange, simply contact our customer support team:

  • Email: Support@trendtome.com

  • Phone: +971 055 866 4216
    Please include your order number and the reason for your return, and we will guide you through the process.

7. What payment methods do you accept?

We accept a variety of secure payment methods, including:

  • Credit Cards (Visa, MasterCard)

  • Debit Cards

  • Online payment platforms (e.g., Tabby, Ziina)

8. Is it safe to shop on your website?

Yes! We prioritize your security. Our website uses SSL encryption to protect your personal and payment information, ensuring a safe and secure shopping experience.

9. Can I change or cancel my order?

Once an order is placed and processed, it cannot be modified or canceled. However, if you need assistance or have an issue with your order, please contact our customer support team as soon as possible, and we will do our best to assist you.

10. How can I contact customer support?

You can contact our customer support team by:

  • Email: Support@trendtome.com

  • Phone: +971 055 866 4216
    Our team is available Monday to Friday from 9:00 AM – 6:00 PM (GMT+4)Monday To Friday.

11. Do you offer international shipping?

Currently, we only offer shipping to UAE and KSA. We are exploring options to expand our shipping locations in the future, so stay tuned!

12. How do I care for my Stanley Cup or Tumbler?

To ensure the longevity of your drinkware, we recommend the following:

  • Hand wash your product with mild soap and warm water.

  • Avoid using abrasive cleaners or scrubbing pads that may damage the surface.

  • Let your product air dry completely before storing.

13. Can I personalize my Stanley Cup or Tumbler?

No! We Don't offer customized drinkware, Reach out to our customer support team to inquire about personalized options.

14. Do you offer any discounts or promotions?

Yes, we occasionally offer special promotions and discounts. Be sure to subscribe to our newsletter or follow us on social media for the latest deals and offers.

15. Where are you located?

  • UAE Warehouse: Building 1, Central Park At City Walk by Meraas, Dubai, DU, United Arab Emirates

  • KSA Warehouse: Al Shabania Road, Al Jaizah Street, Warehouse #8-37, AS Sulay District (14275), City Ar Riyadh, Saudi Arabia